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ClassPass

United Kingdom

Associate Creative Project Manager (Fixed-Term)

ON-SITE SENIOR
Posted 2 days ago
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Company snapshot

ClassPass

ClassPass offers a membership program for fitness classes at various gyms and studios worldwide, providing users with diverse workout options at a lower price. Access thousands of classes with one pass and book your next workout or self-care session ea...

Mobile B2C Services Marketplace
HQ
New York, United States
Team size
251-1K
Founded
2013
Funding raised
$549M
LinkedIn Twitter Facebook AngelList

Quick Summary

Role Overview

This is a 12-month fixed-term contract for an Associate Project Manager to manage resourcing and traffic flow for a creative team. The role acts as the connective tissue between incoming requests and the copywriters, designers, and content specialists who fulfill them. You will ensure clear communication and logistics to keep projects moving efficiently while managing stakeholder expectations.

Key Responsibilities

  • Manage daily triage of incoming creative requests to ensure all necessary information is provided
  • Monitor team capacity across creative disciplines to identify and prevent potential bottlenecks
  • Assign work based on specialty and availability while escalating priority conflicts to management
  • Develop production plans and back-calculate due dates for all approved creative requests
  • Track overdue tasks and maintain accurate records within the project management tool
  • Train new hires and stakeholders on creative intake processes and workflow systems

Requirements Snapshot

  • One to three years of experience in project management or creative operations
  • Proficiency with project management software such as Asana, Notion, or Monday
  • Strong organizational skills with the ability to manage multiple moving parts simultaneously
  • Proactive communication style for managing stakeholder expectations and creative team follow-ups
  • Solutions-oriented mindset with a focus on improving and automating workflows

Expected Impact

You will streamline the creative production process by ensuring the right people are working on the right tasks at the right time. By maintaining visibility and surfacing trade-offs early, you will prevent surprises and help the team meet deadlines consistently. Your work will build a strong foundation for creative operations and foster better collaboration across the business.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Job Description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

About the Role

We're looking for an Associate Project Manager to join us on a 12-month, fixed-term contract covering a maternity leave, with a focus on day-to-day resourcing and traffic flow for our creative team. This person will be the connective tissue between incoming creative requests and the copywriters, designers, and content specialists who fulfill them, making sure the right people are working on the right things at the right time, and that everyone involved always knows where things stand. Success in this role hinges as much on clear, proactive communication as it does on logistics: you'll manage expectations with stakeholders across the business, from the requesters submitting briefs to the creatives executing them to the leadership tracking output, and surface trade-offs early so nothing catches anyone off guard. This is a hands-on, detail-oriented role well-suited to someone early in their PM career who wants to build a strong foundation in creative operations.

What You'll Do

  • Own daily triage of incoming creative requests, ensuring each one has the information needed to move forward (asset type, due date, brief details, priority)
  • Monitor team capacity and bandwidth across copywriters, designers, and content team members; flag overallocation or gaps before they become bottlenecks
  • Assign and re-assign work based on specialty, availability, and deadlines, escalating conflicts or trade-offs to your manager when priorities compete
  • Build out subtask/production plans for approved requests (rounds of review, stakeholder feedback loops, localization, legal review, etc.) and back-calculate due dates
  • Chase down overdue tasks and stalled approvals, keeping requests moving without letting things fall through the cracks
  • Groom the backlog on a regular cadence — surfacing stale, duplicate, or on-hold requests for your manager's review
  • Maintain clean, current records in the team's project management tool (e.g., Asana) so status is always visible at a glance
  • Onboard and train new hires and stakeholders on Asana workflows and the creative intake process, ensuring people can request work and track status independently
  • Flag process breakdowns or recurring issues to leadership and help refine intake/triage workflows over time

What You'll Bring

  • 1–3 years of experience in project management, production, traffic, or operations — creative/marketing environment preferred
  • Strong organizational skills and comfort managing many moving pieces at once without losing track of details
  • Clear, proactive communication style; comfortable following up with stakeholders and creative team members alike
  • Familiarity with project management tools (Asana, Notion, Monday, or similar)
  • A calm, solutions-oriented approach when priorities shift or deadlines get tight
  • Ability to distinguish between decisions you can make independently and ones that need to go to your manager
  • A continual learner who proactively picks up new tools, systems, and processes
  • Interest in automating or improving workflows is a plus

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

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