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Blink UX

Bellevue

Lead AI Conversation Designer

ON-SITE SENIOR
Posted 14 days ago
$138,000 - $154,000
Blink UX logo

Company snapshot

Blink UX

Blink UX is a product design consulting firm that partners with ambitious organizations to develop innovative products and user experiences through a combination of strategic planning, user experience research, and design expertise.

Textiles Design B2B B2C
HQ
Seattle, Washington, United States
Team size
51-250
Founded
2000
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Quick Summary

Role Overview

This is a remote role within Blink UX's Embedded practice supporting long-term opportunities with major client partners. The position focuses on designing end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.

Key Responsibilities

  • Design end-to-end conversational flows for chatbots and AI-powered systems
  • Translate business requirements into structured dialogue models and interaction patterns
  • Develop clear and brand-aligned conversational content for various platforms
  • Create wireflows and prototypes to communicate design intent to stakeholders
  • Apply usability testing insights and performance analytics to iterate on designs
  • Ensure conversational interfaces meet accessibility and inclusivity standards

Requirements Snapshot

  • Five to eight years of experience in UX or conversational design
  • Proven experience designing for generative or agentic AI systems
  • Strong portfolio demonstrating conversation flows and AI interaction design
  • Proficiency in prompt design and conversation analytics techniques
  • Experience working within agile and cross-functional product teams

Expected Impact

The successful candidate will create intuitive AI conversations that improve containment and customer satisfaction metrics while aligning with the client's brand voice. They will establish scalable design patterns and clear documentation that can be adopted across teams to enhance overall product quality.

A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.

Compensation

$138,000 - $154,000

Job Description

Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA to create transformative products and experiences through strategy, research, and design. With headquarters and labs in Seattle and studios in Boston, San Diego, San Francisco, New York City, and Bengaluru, we partner with clients around the world.
 
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
 
Location: Remote PST - ideally located near Bellevue, WA
Duration: ongoing
 
We are looking for candidates whose primary discipline is conversation design with demonstrated ownership of conversation strategy and execution. Ideally, 3+ years of focused in conversation design, rather than contributing to it as part of a broader role.

What you'll be doing:

  • Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
  • Translate business requirements and user needs into structured dialogue models and interaction patterns.
  • Develop clear, concise, and brand-aligned conversational content.
  • Collaborate cross-functionally with Product Managers, Engineers, and Researchers to deliver high-quality solutions.
  • Create wireflows, conversation maps, and prototypes to communicate design intent.
  • Apply usability testing insights and performance analytics to iterate and improve experiences.
  • Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces.

What we are looking for:

  • 5–8+ years of experience in UX design, content design, or conversational design.
  • Experience for conversational experiences for generative or agentic AI.
  • Strong understanding of human-centered design and UX best practices.
  • Experience working in agile, cross-functional product teams.
  • Portfolio demonstrating conversation flows, UX writing, or AI interaction design.
  • Prompt design experience.
  • Familiarity with conversation analytics and optimization techniques.
  • Skills & Competencies
  • Conversation flow design and scripting
  • Interaction design and prototyping
  • Research synthesis and usability testing
  • Cross-functional collaboration
  • Problem-solving and systems thinking.
  • What Success Looks Like
  • AI conversations that are intuitive, helpful, and aligned with the client’s brand voice.
  • Improved containment, task completion, and customer satisfaction metrics.
  • Clear documentation and scalable design patterns adopted by teams.
  • Strong collaboration and positive impact with cross-functional partners.
$138,000 - $154,000 a year
DOE
Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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