Designated Support Engineer at Databricks

The role

Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.

What you'll do

• Manage large strategic accounts to provide high-touch support experience.
• Project manage all open support cases to expedite support ticket closure.
• Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution.
• Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues.
• Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools.

What you'll bring

• 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or in related areas.
• Minimum 3 years’ experience designing and developing, testing, and sustaining Python/Java/Scala-based applications is required.
• Highly effective with project managing multiple tasks and work streams, driving them to conclusion.
• Demonstrated analytical and problem-solving skills are particularly important in a Distributed Big Data Computing environment.
• Excellent executive presence and communication skills are essential.