UX Researcher

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.

Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.

Let's build the future together!

WHY WE’RE LOOKING FOR YOU

We’re looking for a UX Researcher to inform our product and design strategy through one of tech’s most transformative shifts: the fusion of developer tools and AI. At Retool, we’re reimagining how software gets built in the era of AI, and your research will light the way.

You’ll be a foundational member on a small, strategic research team, with an opportunity to shape the culture of research at Retool and define how insights drive impact across the organization. Though a new function, research is already deeply valued across the organization, informing key strategic designs and guiding our expansion into new customer segments and AI-powered experiences. You’ll collaborate with a curious and customer-centric group of designers, engineers, and product managers who are eager to partner with research to uncover new opportunities to elevate our products. 

WHAT YOU'LL DO

In this role, you’ll own research initiatives to inform product strategy and design, collaborating closely with cross-functional teams to deliver insights that shape Retool’s future. You will: 

• Work with stakeholders to identify knowledge gaps, latent assumptions, and open questions to prioritize opportunities for impactful research. 
• Plan, conduct, and analyze studies leveraging a range of qualitative and quantitative methods—from tactical usability tests, to in-depth interviews, in-product surveys, and more—to generate actionable learnings. 
• Balance speed with research rigor, creatively leveraging research methods to work within constraints.
• Triangulate insights from across user research, product usage, support, and market signals, to surface meaningful patterns.
• Distill complex data into clear, compelling stories for teams across the org, from product, design, and engineering peers to executive stakeholders. 

As an early member of the research team, you’ll also collaborate with your teammates to shape our research practice, evolve our processes, and help embed user-centered thinking across everything we do.

THE SKILLSET YOU'LL BRING 

• 4+ years of experience in UX research, product research, or a related field, ideally in B2B or technical product environments
• Proven ability to own research projects end-to-end, from scoping through to execution and analysis, leveraging a range of qualitative and quantitative methods 
• Strong synthesis and storytelling skills, with an ability to distill ambiguity into clarity and make insights resonate with diverse audiences
• Experience shaping product direction through early-stage generative research and iterative usability testing
• Comfort working in ambiguous problem spaces and a bias toward action—you're as strategic as you are scrappy
• Deep curiosity about how complex systems work, especially technical workflows or developer tools
• Excellent collaboration and communication skills, with an understanding for how to bring others into the process and rally teams around user insights
• Ability to manage multiple priorities, scope projects appropriately, and deliver high-quality work on time

Additional nice-to-haves: 

• Bachelor’s or advanced degree in Human-Computer Interaction, Psychology, Human Factors, Computer Science, or similar field
• Experience working on AI products, along with an understanding of how these technologies work and implications for how users interact with them
• Familiarity with design thinking frameworks, usability evaluation techniques, and A/B testing
• A portfolio of work that demonstrates the ability to drive measurable business impact by informing product and design decisions

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.