Role Description

As a Staff Content Designer on Dash, you’ll be at the forefront of shaping UX for the next generation of AI-powered products. You’ll own end-to-end content strategy and execution, ensuring our AI products feel simple, helpful, and worthy of trust.

On Dash Design, you’ll collaborate across teams to make Dash even more intuitive, intelligent, and powerful. You’ll also reimagine how millions of Dropbox customers can work smarter with help from built-in AI.

As a craft leader, you’ll shape a world-class content design discipline. You’ll be a thought partner to the Head of Content Design, mentor other content designers, and synthesize stakeholder feedback into high-quality artifacts for executive presentations and key milestones.

Responsibilities

• Lead content strategy and UX writing across key Dropbox Dash features
• Align content design work with business goals, user needs, and established style guides
• Define, evolve, and champion content principles, frameworks, and reusable patterns
• Prioritize across competing needs to focus on the highest-impact projects
• Ensure content reflects feedback, metrics, technical constraints, localization, and accessibility best practices
• Elevate content and design quality through contributions in workshops and critiques
• Partner proactively with product designers, brand designers, researchers, product managers, engineers, and leaders at all levels
• Mentor other content designers and foster knowledge-sharing across the Dash Design team
• Collaborate with product marketing and other writing disciplines to ensure consistency across the user journey

Requirements

• 7+ years of experience in UX writing, content design, or related fields
• Proven expertise in UX writing, content strategy, and systems thinking
• A portfolio demonstrating leadership and impact on work that delivered measurable value to users and the business
• Track record of influencing and collaborating effectively with cross-functional partners, including engineering, product, design, research, and leadership
• Ability to navigate complexity and prioritize a wide range of responsibilities in a fast-paced environment
• Experience mentoring and guiding other content designers, with a record of raising the bar for quality and practice
• Strong collaboration skills with a low-ego, team-first approach

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Design & Research Team creates experiences that make work feel effortless. We're problem solvers and innovators, combining research insights with thoughtful design to craft solutions that make users’ lives easier. Through iterative design and deep user research, we uncover, understand, and solve fundamental problems that impede enlightened work. We don't just make things look good—we make complex technologies feel intuitive and joyful by putting human needs at the center. If you're passionate about creating products that are equally thoughtful, powerful and delightful, join our Design & Research team. Areas of work include Research Program Management, Customer Access Programs (CAPS), User Experience Design, User Research, Visual Design, Interaction Design, Design Systems, Accessibility Design, Content Design, and Prototyping.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.