About the Team

The Merchant Design team crafts the products and services that merchants rely on every day to succeed on DoorDash. We aim to be an essential partner for every merchant, whether by enhancing in-store operations or streamlining business management. Our team’s purpose is to design seamless, engaging experiences that support merchants at every stage of their journey. With a commitment to design thinking, creativity, and innovation, we bring the heart and soul of DoorDash to life, ensuring the user experience is filled with unique, memorable interactions.

About the Role

As we grow our Merchant Success team, we’re looking for a Senior Product Designer to lead design for Merchant Growth & Profitability. Our mission is to empower small and medium-sized restaurants to thrive on DoorDash, stay profitable, and continue serving their communities doing what they love. 

We’re completely redefining the insights, packages, and motivational systems that set Merchants up for business success on DoorDash and beyond, and we’re charting new ground with fresh 0-1 product offerings and services that make DoorDash an even more invaluable partner for Merchants. 

This role will report into the Head of Merchant Success Design. This role can be based in San Francisco, Seattle, or New York. This role is hybrid, with 1-2 days a week in-office and the rest remote.

You’re excited about this opportunity because you will…

• Develop meaningful behavior change engines that scale across merchants big and small, from your favorite neighborhood spots to fast-growing chains.
• Build new zero-to-one products, and drive iterative growth experimentation through close collaboration with product managers, engineers, researchers, content design and other product designers on the Merchant Design team.
• Impact the entire Merchant journey and turn everyday moments into memorable ones

We’re excited about you because…

• You are a senior-level IC with 7+ years of work experience
• You have a user-centric mindset and are passionate about helping SMBs succeed
• You love leading both 0-1 strategic bets and rapid growth experiments, and enjoy bringing clarity to ambiguous spaces by leveraging data and research
• You care about the details, skillfully balancing strategy, research, interaction design, and visual design to achieve elegantly-crafted solutions 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.