About the Team

The Post Checkout/Delivery team at DoorDash is responsible for the customer experience after an order is placed. Their mission is to reduce uncertainty by providing real-time, reliable delivery updates and to build a scalable platform that enables product innovation across tracking, substitution, and customer communication.

About the Role

As the designer on the Post Checkout/Delivery team, you’ll shape key customer touchpoints during the live delivery experience. From building replacement item flows to crafting a universal order tracker and designing Live Activities for iOS and Android, you’ll lead initiatives that reduce anxiety, improve transparency, and unify the post-checkout platform. You’ll partner closely with engineering, product, and other teams to create clear, trustworthy, and empowering experiences for millions of users.

This role will report into the Director of Core Consumer Experience, on our Consumer Design team in our Product Design organization. This role is hybrid from one of our Design hubs, 1-2 days a week onsite, the rest working from home. 

You're excited about this opportunity because you will…

• Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
• Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
• Deliver and refine clear storytelling around product needs and opportunities
• Create, collaborate, and refine flows, prototypes, and high-fidelity visuals
• Design and ship high-quality product improvements

We're excited about you because… 

• You are a senior-level IC with 5+ years of work experience
• You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
• You are passionate about leading product strategy and vision for new product areas 
• You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions
• You value high quality well crafted visual design, and care about the details

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.