Senior Interaction / Product Designer

Job Description

CapTech’s Customer Experience (CX) team seeks a Senior Interaction Designer / Product Designer with a track record of designing sophisticated digital brand experiences that are intuitive, impactful, and accessible.

Our interaction designers bring curiosity to every challenge, stay current with evolving design methods and tools, and collaborate closely with cross-functional teams to deliver elegant solutions to complex business problems.

This could be the position for you if:

· You have a proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.

· You are a strategic thinker who can translate business goals and user needs into thoughtful design solutions.

· You are comfortable working within established design systems while also contributing to their evolution.

· You enjoy collaborating with researchers, developers, analysts, and other designers to create cohesive and impactful experiences.

· You have a proven ability to meet tight deadlines, with some supervision, in a fast-paced and innovative environment.

Responsibilities may include:

· Creating personas, customer journeys, wireframes, prototypes, and responsive web and mobile interface designs that follow best practices in usability and interaction design.

· Designing new, engaging digital experiences for web and mobile products, as well as extending and enhancing existing designs based on established design systems.

· Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs and recommendations.

· Presenting design concepts and rationale to clients and internal teams in a clear and compelling manner.

· Consulting with clients and team members about the benefits of accessible design.

· Giving insightful and constructive feedback on the designs, including interactions, information architecture, content, and alignment with business goals and user needs.

· Conducting and synthesizing user research to inform design decisions.

· Collaborating with developers to ensure design fidelity and accessibility.

· Researching and understanding design and technology trends and helping determine their relevance for our recommended solutions.

· Exploring and leveraging AI-powered design tools and workflows, staying current with emerging technologies, and experimenting with new approaches to enhance creativity, efficiency, and impact.

Qualifications

· 3-5 years of professional experience, ideally in a consulting or agency context.

· 4-year+ degree in Design, HCI, Psychology, or a related field.

· Strong written, verbal, conceptual, and visual communication skills.

· Proficiency in designing in Figma is required.

· Experience designing developer-ready visual assets and UI components is a plus.

· Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a plus.

· Working knowledge of Agile product development lifecycles and practices is a plus.

· Familiarity with WCAG and accessibility standards is a plus.

Please include a link to your online portfolio with your application in order to be considered.

Additional Information

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions.  You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way.  Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs. 

• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
• Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
• Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities. 
• 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE.  As part of this commitment, CapTech will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Laura Massa directly via email lmassa@captechconsulting.com.

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.  

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