Design Jobs World Logo
Design Jobs World

Senior Director of Product Design, POS

Toast

Remote
full-time senior $210000 - $336000
Posted 1 day ago
Apply Now

Summary

Generated about 17 hours ago

Role Overview

This role is for a Senior Director of Product Design focused on Toast's Point of Sale (POS) system. The position involves leading a team of designers and researchers to shape the POS user experience across various devices and platforms. The ideal candidate will drive design strategy, vision, and execution, ensuring exceptional user experiences that meet customer needs and business objectives.

Key Responsibilities

• Develop and drive the overall product design vision for the POS organization.
• Build, mentor, and inspire a high-performing design team.
• Coach team members to continuously improve their craft and deliver exceptional experiences.
• Leverage qualitative and quantitative research to inform design decisions.
• Use design to drive critical business metrics and KPIs.
• Collaborate with product, engineering, and marketing to translate user understanding into strategy.

Requirements

• 10+ years of experience as a design leader.
• Proven ability to partner with product, engineering, and marketing.
• Experience translating user understanding into strategy that drives outcomes.
• Proficiency in leveraging AI in design processes and creating AI-enhanced experiences.
• Experience designing for responsive web and native mobile platforms.

Expected Impact

The Senior Director of Product Design will significantly influence the user experience of Toast's core POS system, impacting how restaurants manage their operations. This role is expected to elevate the design strategy, foster a culture of design excellence, and drive business growth through innovative and user-centered solutions, particularly by integrating AI into product design.

Why Apply

• Lead the design vision for a critical product at a growing company.
• Shape the future of restaurant technology with a focus on AI integration.
• Mentor and develop a talented team of designers and researchers.
This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, visit the company's site.

Compensation & Benefits

Salary, benefits, and perks for this role

Salary Range

$210000 - $336000

Competitive compensation based on experience and location

Benefits & Perks

Comprehensive benefits package including:

  • • Health, dental, and vision insurance
  • • 401(k) with company match
  • • Flexible PTO and holidays
  • • Professional development opportunities
From original job posting

Original Job Description

Senior Director of Product Design, POS

  • R12914
  • Remote
Add to favorites Favorited View favorites

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. 

We are seeking a Senior Director of Product Design with a deep passion for crafting exceptional user experiences and managing teams to shape our Point of Sale (POS) experiences and manage/lead the amazing team of Designers and Researchers working on them. In this role, you will play a pivotal role in leading design, strategy, and vision across the organization; you’ll help restaurants manage their front of house and back of house experiences. Your UI/UX work will span across first party devices like handhelds, terminals, kiosks, kitchen display systems, and web. You will direct a team of Designers to do their best work as well as do some design work yourself. You will craft brand new experiences as well as iterate and grow POS experiences that are the core of the company. You will use AI to enhance the work that you and your team do as well as create incredible experiences that meet our customer needs. You will collaborate closely with cross-functional teams to deliver innovative, accessible, and engaging solutions that meet user needs and drive business growth.

 
The ideal candidate knows how to balance high craft and speed, is a passionate advocate for customer-centered design, is not afraid to dig into the metrics, is a skilled mentor who fosters a culture of creativity and experimentation. You'll work cross-functionally with product, engineering, and analytics to define overall organization strategy and inspire the team.

About this roll* (responsibilities):

  • Strategic Leadership: Develop and drive the overall product design vision for the POS organization, aligning it with business goals and user needs.
  • Team Development: Build, mentor, and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact.
  • Design Excellence:  Coach team members to continually improve their craft and deliver an exceptional experience.
  • Customer Insights: Leverage qualitative and quantitative research to inform design decisions and continuously improve product experiences.
  • Metrics-Driven: Use design to drive critical business metrics and KPIs. 

Do you have the right ingredients*? (requirements):

  • A proactive, outcome-oriented design leader with 10+ years experience partnering with product, engineering, and marketing to understand users, translating that understanding into strategy that drives customer and business  outcomes.
  • AI is a core part of how you work and in the experiences you create for your customers
  • You see around corners, responding to the present and seeing the future to lead the team to create intuitive experiences across responsive web and native mobile platforms. 
  • You possess an enduring sense of curiosity with a desire to continuously learn and evolve
  • You regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
  • You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently to the why. 

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required


#LI-REMOTE

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range
$210,000—$336,000 USD

 

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Bready* for a change?

Apply now

Other recommended rolls* 

There are currently no jobs matching this criteria

Life at Toast Blog

Spark: Toasters Behind the Scenes

Disability:In Conference Reflection

Hacking for Innovation

Apply now

Applicant Privacy Statement

Additional information for California residents here
U.S. Candidate Demographic Questions

We invite applicants to share their demographic background information as part of the application. This information will be used for compliance purposes as well as to identify areas of improvement in our hiring process. Completion of this form is voluntary, and individuals may select “I don’t wish to answer” in response to any demographic questions. Your responses to demographic questions will not affect your application status. By submitting your application, you acknowledge and consent to the use of your information for the purposes described above.

Not You?

We have emailed you a code to verify your identity. Please check your spam/junk folder if you don't receive the email in your inbox.

Thank you

Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, purporting to represent Toast.  These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers.  These job postings and offers are not authorized by Toast, and Toast is not responsible for fraudulent offers or requests for personal information or payments.  Toast will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.  Candidates who have questions about the validity of Toast job postings or offers should consult the job postings on our careers.toasttab.com career site. If you think you've been scammed, reference this site for more info.

Check out other rolls*

 

View Original Post

Transparency & Trust

We believe in being open about how we process and present job information

Content Processing

  • • AI-enhanced summaries for better readability
  • • Human review for accuracy and relevance
  • • Original content preserved and accessible
  • • Regular quality checks and updates

Data Sources

  • • Direct from company career pages
  • • Real-time job posting updates
  • • Verified company information
  • • Transparent sourcing methods

Important: This summary was generated from the original job posting (AI-assisted, human-reviewed). For complete details, terms, and application instructions, always visit the company's official website.

Apply on Toast's website