Senior Solution Architect — Workflow Design Studio

Job Description

About the Team

The Workflow Design Studio helps customers imagine what’s next — and make it real. We co-innovate with customers to reimagine how work gets done through the power of the Now Platform and AI. Our Studio brings together designers, architects, and developers in fast, high-impact engagements that blend human-centered design, rapid prototyping, and deep technical expertise.

We’re a curious, collaborative team that loves a good challenge — the messier, the better. We learn fast, stay humble, and push boundaries to uncover what’s possible for our customers — and for ServiceNow.

The Role

We’re looking for a Senior Solution Architect who can connect big ideas to real impact. You’ll sit at the intersection of technology, design, and business — helping customers co-create a shared vision of their future on the Now Platform. You’ll architect innovative, scalable solutions that show how AI and emerging technologies can transform how people work.

If you’re energized by collaboration, passionate about solving complex problems, and love translating possibilities into prototypes that “wow,” this role is for you.

What You’ll Do

· Co-create the future: Partner directly with customers to design and prototype solutions that tackle their biggest challenges using our Lean Co-Innovation approach.

· Shape the story: Translate business goals into platform possibilities, connecting the dots between user needs, AI, workflows, and outcomes that matter.

· Architect with agility: Collaborate with developers and designers to build high-impact prototypes that show ServiceNow AI Platform’s potential in action.

· Lead from empathy: Facilitate workshops and discovery sessions that bring together executives, frontline users, and technical teams to uncover insights and align around shared goals.

· Bridge vision and delivery: Work closely with sales, solution consulting, and partners to ensure a smooth transition from concept to implementation — helping customers realize value fast.

· Explore what’s next: Stay ahead of emerging tech, AI capabilities, and ServiceNow releases — and bring fresh thinking to every engagement.

Qualifications

What We’re Looking For

· 5+ years designing or architecting enterprise solutions that combine business vision with technical depth.

· 4+ years of hands-on ServiceNow experience (architecture, implementation, or strategic platform ownership).

· Ability to understand the “bigger picture” and the business drivers for using AI and Automation technologies.

· Strong communication and storytelling skills — you know how to make the complex feel clear, whether you’re talking to developers or C-suite leaders.

· Proven ability to translate complex AI capabilities into clear business language and practical applications for both technical and non-technical audiences.

· Workshop facilitation skills with a knack for reading the room and building trust quickly.

· A passion for learning — you’re curious about new technologies (especially AI) and quick to connect them to customer value.

· Comfortable navigating ambiguity and adapting on the fly — you see opportunity where others see “too messy.”

· Collaborative, empathetic, and driven by impact.

You’ll Thrive Here If You

· Lead with empathy: You meet people where they are, listen deeply, and build trust through collaboration.

· Stay curious: You’re energized by exploring new tech (especially AI) and how it can transform work for real people.

· Embrace growth: You seek feedback, experiment boldly, and see every challenge as a chance to learn.

· Think like an entrepreneur: You take initiative, connect dots creatively, and know when to question assumptions to spark better solutions.

· Communicate with impact: You simplify the complex, tell stories that inspire action, and help others see what’s possible.

Why You’ll Love It

This role is different. You’ll work side by side with customers on their most meaningful challenges — from modernizing public services to reimagining enterprise operations — while influencing how ServiceNow innovates. You’ll have autonomy, creative freedom, access to the full AI Platform, and the backing of a global team obsessed with making work, work better.

Not sure you meet every qualification? That’s okay. We value diverse experiences and mindsets. If you’re passionate about innovation, collaboration, and using technology to make a difference, we’d love to hear from you.

For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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