Senior Learning Experience Designer

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

As a Senior Learning Experience Designer, you will be a part of the Service Excellence team within the Operations organization, focusing on the training, enablement, and content for the support ticket-based teams. Reporting to the manager, Sr. Manager, Service Excellence, you’ll partner closely with support and compliance teams across operations. This role is responsible for designing a scalable, global onboarding and learning framework that drives faster ramp and consistency across a distributed workforce, leveraging AI-powered tools and data-driven insights to optimize learning outcomes.

Responsibilities:

• Lead the design and delivery of global training programs, partnering with SMEs, product managers, and stakeholders to ensure effective implementation and continuous feedback loops. 
• Develop and implement AI-enhanced onboarding and training frameworks that work across diverse regions and cultures, balancing classroom, digital, blended, and self-paced approaches with adaptive learning technologies.

Leverage AI tools and learning analytics to personalize training experiences, identify knowledge gaps, and optimize content delivery based on learner performance data.

• Collaborate with global stakeholders to ensure effective design and programmatic implementation of learning solutions that address workforce needs across different cultures and regions.
• Conduct a comprehensive global needs analysis and translate insights into instructional strategies that scale across regions and BPO sites 
• Create, manage, and continuously iterate on global learning content for SaaS product support and BPO teams, ensuring effective and standardized ramp timelines across all locations. Explore generative AI applications for content creation and localization.
• Build processes for rapid iteration and continuous improvement in a fast-paced environment, setting standards for program quality and measurement

What you bring:

• 3-5 years of instructional design experience with a focus on global training initiatives.
• Expertise in instructional technologies and Learning Management Systems.
• Experience with complex content and multiple delivery modalities: classroom, online, blended, self-paced
• Strong skills in multimedia design (video, micro-learning, job aids, responsive design, gamification, simulations) hands-on or through managing vendors.
• Ability to lead cross-functional stakeholders and own programs end-to-end from needs analysis to impact measurement.
• Thrives in a fast-paced, changing environment; self-motivated and able to work independently.
• Willingness to travel as needed.

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. Starting January 2026, hub-based employees will be expected to work from the office 3 days per week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com).