Senior UX Writer

Location: We are flexible! Come and join us either in Hamburg or Barcelona.

We are looking for a Senior UX Writer to work with our Freenow rider apps. As a Senior UX Writer, you’ll be instrumental in shaping Freenow’s passenger experience. 

Collaborating with designers, product managers, and engineers, you’ll craft clear, impactful, brand-aligned writing that inspires, guides, and helps our passengers take the next ride with Freenow.

You will be reporting to the Rider Product Design manager and evolve the craft together with another UX Writer focused in our Driver products and the Content localisation team.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Content creation: You will craft clear, concise, and compelling content for all existing and new features within the passenger app. You will be actively participating in the discovery and development phases, thereby integrating content considerations from project inception.
• Domain ownership: You will operate with a substantial degree of autonomy assuming full stewardship of UX writing for Freenow passengers’ app. 
• UX Strategy: You will help us drive our UX team strategy, by leading initiatives from it together with other UX peers.
• Collaboration: You will collaborate actively with Designers, PMs and another UX Writer focused on our Driver products to reach best-in-class writing.
• Data-Driven: You will actively participate and contribute to user research initiatives. This data informed approach will be the basic expectation of the role within our team. 
• Feedback culture: You are a believer of Radical Candor, which means you love receiving constructive feedback and you also provide feedback every single day. 
• Understanding business: Your work will not only cater to the requirements of our users but will also contribute to the success of the product and the organization. You will need to get comfortable with the ride-hailing industry. 
• Accessibility and inclusivity: You are committed to content that is inclusive, accessible, and legally compliant. This includes adherence to best practices for accessibility and aspiring to universal usability of our products. 
• Localization management: You will demonstrate proficiency in managing content within Phrase, our designated localization management tool, to streamline the translation and adaptation processes for diverse markets.

TO BE SUCCESSFUL IN THIS ROLE:

• Minimum of 5 years of experience in UX writing, Content Design or a related field, with a strong portfolio showcasing successful projects written in English.
• Understanding of UX design principles and familiarity with Figma and Phrase
• You have a solid understanding of the design process and how to leverage user insights in your craft
• Solid presentation skills and storytelling
• Comfortable defining your own priorities
• You are someone that looks ahead and has incorporated or explored ways on how AI can help your design process

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport. Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.