Role Description

We’re looking for an experienced content designer to help improve and innovate on our core product experience—the foundations of Dropbox. You’ll craft content strategy and UX writing for features that help millions of people do amazing work every day. 

The role is part of the newly centralized Content Design team within the Writing Studio, which is responsible for the quality, consistency, and excellence of writing across the company. 

While staying closely connected to other content designers across the company, you’ll embed in your product area. In your day-to-day, you’ll participate in design team meetings and critiques, and partner closely with product designers, product managers, engineers, researchers, and more. 

In this role, you'll own content design for key areas of our product experience, including onboarding, feature adoption, and quality improvements. You’ll be responsible for developing and maintaining consistent language across surfaces to make Dropbox feel seamless and easy to use.

Responsibilities

• Own the content strategy and UX writing across core Dropbox features
• Deliver high-quality UX writing for menus, onboarding, settings, and core user flows
• Translate complex concepts into friendly, easy-to-understand experiences
• Align your work to business goals, user needs, and our style guides
• Create, maintain, and socialize content guidelines
• Craft content informed by user feedback, metrics, technical constraints, localization, and accessibility
• Partner closely with product designers, engineers, product managers, researchers, and other stakeholders
• Prioritize across a broad range of needs to focus on the highest impact projects
• Workshop with a first-class team of content designers, improving your work and raising the quality bar for Content Design
• Collaborate with product marketers and other partners to align messaging

Requirements

• 7+ years of professional writing experience, including 5+ years focused on in-product content
• A knack for crafting end-to-end experiences and translating technical talk into people speak (we like humans)
• Experience following and creating writing style guidelines
• An ability to be both creative and consistent within a controlled vocabulary
• Skill in prioritizing with competing projects and stakeholders
• Experience partnering with designers, researchers, product managers, and engineers
• A portfolio of content design (please include this with your application)

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Design & Research Team creates experiences that make work feel effortless. We're problem solvers and innovators, combining research insights with thoughtful design to craft solutions that make users’ lives easier. Through iterative design and deep user research, we uncover, understand, and solve fundamental problems that impede enlightened work. We don't just make things look good—we make complex technologies feel intuitive and joyful by putting human needs at the center. If you're passionate about creating products that are equally thoughtful, powerful and delightful, join our Design & Research team. Areas of work include Research Program Management, Customer Access Programs (CAPS), User Experience Design, User Research, Visual Design, Interaction Design, Design Systems, Accessibility Design, Content Design, and Prototyping.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.