Senior UX Researcher

User experience is integral to Fleetio's culture and how we build products together. One of our core beliefs as a company is "Design is an important part of everything we do."

We’re looking for a Senior UX Researcher to join our growing research practice and help drive meaningful insights across our product teams—especially within Fleetio’s SaaS product. In this role, you’ll report to our Director, Product Design, and collaborate with our Staff UX Researcher, a team of talented designers and cross-functional partners to deliver high-impact research that informs strategy and enhances product experiences.

You’ll be empowered to lead end-to-end research initiatives, guide stakeholders toward customer-informed decisions, and strengthen the way we build empathy across the organization. If you're an experienced researcher who enjoys working on complex B2B workflows, thrives in a fast-paced environment, and loves connecting dots between users and business goals—we’d love to hear from you.

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in Series D in June of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers

Who you are

You’re a seasoned UX researcher who’s passionate about uncovering user needs and driving strategic impact through research. You bring a deep toolkit of qualitative and quantitative methods and know how to adapt them to different contexts. You’re as comfortable facilitating discovery as you are validating concepts or evaluating usability—and you know how to balance rigor with speed in a fast-moving product environment.

You enjoy mentoring others in best practices, but also love getting into the weeds yourself. You’re a compelling storyteller who makes insights memorable and actionable. You're collaborative, curious, and thrive when partnering across Product, Design, and Engineering to drive alignment around user needs.

Your impact

• Drive high-impact research initiatives – Design and execute end-to-end studies using methods like interviews, usability testing, surveys, and ethnography to generate actionable insights that drive product decisions
• Collaborate cross-functionally – Partner closely with Product, Design, and Engineering to inform roadmaps and ensure our solutions solve the right problems
• Contribute to foundational understanding – Develop and maintain user personas, JTBD frameworks, and journey maps that serve as reference points across teams
• Support and elevate the research practice – Refine standards, improve tools and workflows, contribute to a shared research repository, and deepen the organization's understanding of UX research
• Promote empathy and insight-sharing – Champion a user-centered mindset by communicating findings in engaging ways and advocating for our users across the organization
• Mentor and guide – Support teammates (designers and PMs) in applying research techniques and fostering a culture of continuous learning

Your experience

• 5+ years of UX research experience, ideally in a B2B SaaS context
• Expertise in both generative and evaluative research methods, with a strong track record of delivering insights that shape product strategy
• Experience working in close partnership with cross-functional product teams
• Strong communication skills, with ability to craft compelling stories, engage stakeholders, and facilitate workshops
• Familiarity with research tools like Sprig, HeyMarvin, Lyssna (or others), and openness to exploring new methods
• Strong prioritization and organizational skills in a fast-paced environment, balancing multiple research projects at once
• (Bonus) Experience in the transportation or logistics industry

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.