Manager, Creative & Design Operations

Job Description

NBCUniversal Telemundo Enterprises Creative Operations Manager is responsible for leading and promoting operational excellence within the Creative team.

This role involves supporting the Creative team in the development and execution of all marketing campaigns for Telemundo properties. The manager will also optimize workflows and processes, ensuring efficient execution, cross-functional collaboration, and alignment.

The ideal candidate should have a strong understanding of creative and design operations, extensive production and post-production knowledge, excellent planning and time management skills, and the ability to enhance productivity while maintaining high-quality creative output.

Creative and Design Development and Tracking

• Oversee the intake, prioritization, and development of all creative and design requests for marketing campaigns.
• Monitor and track approvals and deliveries of creative and design assets to internal and external stakeholders.
• Ensure timely delivery of all campaign assets, within scope and aligned with strategic goals.
• Identify, evaluate, and report current and potential challenges to department leadership and key stakeholders.
• Schedule, prepare, and lead team meetings to ensure alignment, document key action items, and follow up to maintain progress on creative and design development.
• Analyze project workload, identify resource needs, and coordinate support through freelancers or vendors

Process Optimization & Operational Excellence

• Promote adherence to established workflows and processes to ensure the team achieves operational excellence.
• Oversee, analyze, and refine workflows by optimizing creative and design operations, ensuring alignment and cross-collaboration among internal and external stakeholders.
• Identify and implement best practices for creative operations, design, and production.
• Ensure all creative and design deliverables adhere to brand guidelines, network standards, and legal compliance.
• Collaborate with stakeholders to streamline communication and enhance operational clarity.
• Work closely with Production Management, Studios leadership, and Media Ops teams to ensure the smooth transfer of materials between departments for the successful and timely execution of all campaigns.

Creative Leadership & Management

• Foster a collaborative and structured work environment, ensuring seamless coordination between Creative, Design, Marketing, and Production teams.
• Advocate for the needs of the Creative and Design teams, removing roadblocks and optimizing performance.

Budget & Vendor Management

• Oversee Creative and Design budget needs, manage vendor sourcing, bidding, and contracts, ensuring financial accountability.
• Manage external vendors and freelancers, negotiate contracts, and ensure deliverables meet required specifications.

Systems and Technology

• Promote and advocate for the use of available systems and tools to enhance operational efficiency.
• Proactively suggest new tools and champion technological innovation.

Qualifications

Basic Requirements:

• Proven experience in creative operations, design project management, or a related field preferably in media, entertainment, or broadcast industries.
• Ability to oversee multiple projects in a fast-paced, high-volume, deadline driven environment while maintaining quality standards.
• Strong understanding of creative, design, and production workflows, including on-air, digital, and social content creation.
• Strong leadership, mentorship, and team-building skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Exceptional communication and stakeholder management skills.
• Team-player mentality, highly collaborative, and committed to building a strong and healthy team culture.
• Expertise in using project management tools.
• Basic proficiency with design software tools such as Photoshop, Illustrator, After Effects, and Cinema 4D.
• Familiarity with various graphic assets, file formats, and technical specifications.
• Expertise in using Microsoft Office tools.
• Experience managing budgets, vendor contracts, and resource allocation.
• Must be fully bilingual in Spanish and English (written and spoken).
• Flexible to work outside regular hours, including evenings or weekends, as needed.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.