UX Operations Manager (100% Remote friendly within Poland)

Job Description

As a UX Ops Manager, you’ll be responsible for orchestrating the tools, processes, and governance that will support our Product and Tech organisation to be extremely efficient.

This role will be initially accountable for Content and Research operations with opportunities to expand the role in the future.

On the Content Ops side, you will be responsible for end-to-end content localization and translation pipeline — with a strong focus on our Phrase tool. Your mission: make our translation workflows faster and smarter by leveraging AI and other tools, while ensuring high quality standards. You’ll act as the bridge between content designers, engineers, and localization partners, helping us scale content efficiently and support our global growth.

On the Research Ops side, you will manage a team of 3 Research Ops professionals responsible for scaling and streamlining our research processes. Your mission: ensure researchers, PMs, and designers can easily recruit participants, run studies, and access insights. You’ll manage tools, knowledge repositories, and workflows that support both discovery and solution validation. From participant management to compliance and insight sharing, you’ll help create a seamless, efficient, and high-impact research ecosystem.

You’ll thrive in this role if you’re proactive, organized, and have a high level of ownership to drive those topics autonomously.

Key responsibilities:

• Lead and develop our Research Ops team, foster an inclusive, collaborative culture that values operational excellence, continuous learning, ownership, and innovation.
• Ensure research process is efficient and product teams can speak with users often and timely
• Make research knowledge accessible to all product teams 
• Strengthen participant recruitment and management for research needs
• Streamline content creation and translation process across the company.
• Collaborate with Content Designers to build and maintain guidelines, tone of voice, and glossary
• Strengthen quality and efficiency across the Product Ops initiatives, with a high focus on localization and review processes
• Define and track impact across all Product Ops initiatives
• Define and track KPIs for both Content and Research Ops teams
• Evangelize the team work that has been done company wide.

Qualifications

• 5+ years experience in product operations, UX Operations or related roles
• 2+ years people management experience, preferably leading small specialized teams
• Experience with localization/translation workflows and tools (ideally Phrase or similar platforms)
• Understanding of UX research methodologies and operational requirements
• Proven track record implementing and optimizing operational processes
• Experience with project management methodologies and tools
• Excellent communication and stakeholder management skills

Bonus: 

• Experience in healthcare, fintech, or other regulated industries
• Background working with AI-assisted content or translation tools
• Familiarity with research repositories and knowledge management systems

Additional Information