UX Operations Manager (100% Remote friendly within Spain)

Job Description

As a UX Ops Manager, you’ll be responsible for orchestrating the tools, processes, and governance that will support our Product and Tech organisation to be extremely efficient.

This role will be initially accountable for Content and Research operations with opportunities to expand the role in the future.

On the Content Ops side, you will be responsible for end-to-end content localization and translation pipeline — with a strong focus on our Phrase tool. Your mission: make our translation workflows faster and smarter by leveraging AI and other tools, while ensuring high quality standards. You’ll act as the bridge between content designers, engineers, and localization partners, helping us scale content efficiently and support our global growth.

On the Research Ops side, you will manage a team of 3 Research Ops professionals responsible for scaling and streamlining our research processes. Your mission: ensure researchers, PMs, and designers can easily recruit participants, run studies, and access insights. You’ll manage tools, knowledge repositories, and workflows that support both discovery and solution validation. From participant management to compliance and insight sharing, you’ll help create a seamless, efficient, and high-impact research ecosystem.

You’ll thrive in this role if you’re proactive, organized, and have a high level of ownership to drive those topics autonomously.

Key responsibilities:

• Lead and develop our Research Ops team, foster an inclusive, collaborative culture that values operational excellence, continuous learning, ownership, and innovation.
• Ensure research process is efficient and product teams can speak with users often and timely
• Make research knowledge accessible to all product teams 
• Strengthen participant recruitment and management for research needs
• Streamline content creation and translation process across the company.
• Collaborate with Content Designers to build and maintain guidelines, tone of voice, and glossary
• Strengthen quality and efficiency across the Product Ops initiatives, with a high focus on localization and review processes
• Define and track impact across all Product Ops initiatives

• Define and track KPIs for both Content and Research Ops teams

• Evangelize the team work that has been done company wide.

Qualifications

• 5+ years experience in product operations, UX Operations or related roles
• 2+ years people management experience, preferably leading small specialized teams
• Experience with localization/translation workflows and tools (ideally Phrase or similar platforms)
• Understanding of UX research methodologies and operational requirements
• Proven track record implementing and optimizing operational processes
• Experience with project management methodologies and tools
• Excellent communication and stakeholder management skills

It's a bonus if you have: 

• Experience in healthcare, fintech, or other regulated industries
• Background working with AI-assisted content or translation tools
• Familiarity with research repositories and knowledge management systems

Additional Information

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with our hub in Barcelona;
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
• Summer intensive schedule during July and August (work 7 hours, finish earlier);
• 23 paid holidays, with exchangeable local bank holidays;
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Wellhub;
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. 

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski,  CEO