YOUR MISSION:

We're on a mission to make creating and managing AI voice agents as easy as hiring and onboarding a human. Today, this experience is tailored for highly technical users. Tomorrow, we envision a system intuitive enough for anyone to design, launch, and iterate on powerful voice agents with minimal effort.

As our Lead Product Designer, you'll be part of designing the foundation for this transformation. You'll be responsible for creating a scalable, user-friendly, and intelligent setup experience, evolving it from a complex expert interface into an accessible and delightful tool for everyone.

This is an incredible opportunity to shape a product that is redefining how businesses engage with their customers through voice and chat.

IN THIS ROLE YOU WILL:

• Design for complexity, simplify for scale: Lead the design of interfaces that serve today’s expert users, while laying the groundwork for a future where anyone can create an AI agent.
• Drive end-to-end product design: From research and ideation to wireframes, flows, high-fidelity UI, prototyping, and validation.
• Collaborate cross-functionally: Work closely with Product, Engineering, and AI teams to align on user needs, technical feasibility, and business impact.
• Balance technical depth with usability: Translate technical AI concepts into intuitive interaction models and visualizations.
• Champion UX strategy: Drive user research efforts, synthesize findings, and contribute to our long-term vision for agent creation and configuration.
• Prototype future thinking: Explore speculative UX for the long-term vision of "briefing" an AI agent like you would a human teammate.

Our Tech Stack:

React/Redux, TypeScript, NodeJS, Inversify, NestJS, Lerna, Koa, Jest, Kubernetes, Docker, MongoDB, Redis 

 

WHAT YOU BRING TO THE TABLE:

• Experience: 8+ years of experience designing digital products, including 3+ years working on expert tools, complex systems, or technical platforms (e.g., devtools, AI/ML platforms, enterprise SaaS). Proven track record of designing elegant, scalable solutions for power users while also making them approachable for non-experts over time.
• Systems Thinker: Comfortable working on multi-layered systems with multiple user roles, configuration states, and dynamic inputs. Able to zoom between high-level flows and detailed edge cases.
• Design Mastery: Strong interaction and visual design skills. Adept at creating clear information hierarchies and intuitive flows for highly complex domains. Proficient in Figma with a deep understanding of components, prototyping, and collaboration workflows.
• Technical Fluency: Comfortable working alongside engineers and product managers in technical environments. Basic understanding of how AI systems, APIs, or scripting languages operate is a plus.
• Research-Driven: Experience conducting or contributing to user research, usability testing, and data-informed design decisions.
• Education: Degree in Design, HCI, Psychology, or a related field, or equivalent professional experience.
• Communication and Influence: Strong communicator with experience presenting design rationale and influencing stakeholders across product, engineering, and leadership.
• Adaptability and Initiative: Thrives in fast-paced environments with shifting priorities. Self-directed and proactive in driving discovery and delivery processes forward.
• Language Skills: Excellent proficiency in English (native or bilingual level). 

NICE TO HAVE:

• Background or interest in conversational interfaces, AI/ML, or automation tooling.
• Experience designing configuration tools, scripting interfaces, or workflow builders.
• Knowledge of voice technologies or telephony ecosystems.
• Experience working on design systems in a scaling team.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Portfolio Walkthrough →  Product Manager/Engineering Lead Interview → Design Case Study→ Leadership Interview

 

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

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Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.