flix

Amsterdam

Junior Operations Manager (BeNeLux)

FULL TIME ON-SITE SENIOR
Posted 15 days ago

Summary

**ROLE_OVERVIEW:** This Junior Operations Manager role in Amsterdam is responsible for managing bus partner relationships, monitoring service performance, and coordinating new line setups within the BeNeLux region. The position supports quality, safety, and training initiatives, aiming to drive operational excellence through data analysis and cross-functional collaboration. The goal is to enhance customer experience and ensure reliable, safe, and affordable travel. **KEY_RESPONSIBILITIES:** * Support regional operations by building and maintaining strong local partnerships. * Assist with on-site projects to improve customer experience, bus quality, and driver support. * Manage small-scale operational tasks and contribute to impactful improvements. * Utilize data and KPIs to help partners deliver reliable and safe service. * Work closely with station teams and be active in the field for quality checks. * Ensure safety standards are followed by supporting audits and process reviews. **REQUIREMENTS_SNAPSHOT:** * HBO degree in a relevant field (e.g., business, tourism, logistics). * 2+ years of experience in a fast-paced, high-growth environment. * Comfortable with digital tools (Microsoft, Salesforce

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