IT Product Operations Intern (UX Team)

Job Description

Are you a highly motivated and detail-oriented individual with a passion for user experience and data? We're looking for a Feedback Hub Operations Intern to contribute to our internal Feedback Hub platform. This is an exciting opportunity to gain hands-on experience in service administration, user support, data analysis, and basic front-end development within a collaborative, international team.

You'll play an important role in ensuring the smooth operation and continuous improvement of our Feedback Hub, a vital tool for gathering user & customer feedback.

Key responsibilities:

• User Advocacy & Support: Become a central point of contact for our user community, addressing inquiries, providing clear guidance, troubleshooting issues, and actively participating in sessions to gather direct user insights.
• Platform Operations & Data Integrity: Take ownership of administrative tasks related to the Feedback Hub, including configuring new products and maintaining high data quality.
• Project Organization & Efficiency: Support general project organization by managing and structuring files, documentation, and resources, ensuring seamless collaboration and efficiency for the entire team.
• Data Analysis & Reporting: Contribute to data analysis, investigating platform performance and user behavior trends. You'll assist in creating compelling reports that translate raw data into actionable insights.
• Development Support & Quality Assurance: Actively support our development cycles, involving hands-on testing, contributing to basic front-end development tasks (HTML, CSS, JavaScript) to implement minor UI enhancements, and assisting in drafting essential user documentation.

Qualifications

Requirements:

• Currently pursuing a degree in Project Management, Business Administration, Computer Science, or a related field.
• Excellent communication, organizational skills, and attention to detail.
• Proactive attitude with a willingness to learn.
• English proficiency.
• Ability to navigate Microsoft Excel efficiently.
• Nice to have: Basic Knowledge of Front-End Development (HTML, CSS, JavaScript), Power BI, and SQL.

Additional Information

Benefits:

• Paid internship based on a civil-law contract (minimum 6 months)
• Hybrid work mode with a mordern office in Warsaw
• Flexible working hours and full support during your exam sessions
• Practical knowledge sharing within international company
• Learning and mentoring support from best Experts in the field
• A dynamic work environment with a friendly atmosphere
• Prepaid Lunch Card Pluxee
• Special offer for MultiSport Student