Head, Design & Strategy

Job Description

To transform client experience by leading the development and execution of an innovative, data-driven user experience design vision and strategy that provides personalized, seamless experiences that deepen relationships with clients through PPBSA digital platforms. Establish and maintain a fit-for-purpose design capability that aligns with the user experience design vision and strategy.

Key functions:

• Define, develop and implement an innovative, data-drive user experience design vision and strategy that transforms client experience, generates commercial value for PPBSA and supports development of new business models.
• Translate PPBSA goals into a design vision that is aligned with client needs. Define the user experience vision, based on business strategic goals and develop roadmaps to enable strategy execution.
• Own the Design literacy across PPBSA and grow understanding of emerging ideas, technology, and applications across the business. Direct the end-to-end value chain of identifying, assessing and sustaining design advancements.
• Build and maintain a team with a balanced shape of skills in Design, cultivate a high performance culture, and foster collaboration between team members, internal and external stakeholders, equipping individuals to perform optimally in achieving team objectives.
• Set up and maintain a fit for purpose research capability that conducts user research and testing to understand client needs and aspirations and inform the design process to ensure that digital journeys meet client needs.
• Challenge the nature of data collection and analysis, and provide direction and insight to innovative data analysis techniques that favourably position
• Experience Design.
• Develop, pilot, and implement digital experience design methodologies in line with business requirements, thereby ensuring leading industry practice is adopted.
• Identify new experience design products in line with business needs by following global and local leading practices.
• Provide design leadership to the user experience design team including coaching and mentoring designers, providing feedback on their work, and helping them grow their skills
• Research, implement innovative methods and design technologies with the aim of improving existing solutions in the organisation and improving client experience
• Collaborate with the groups experience design to define, develop, maintain and ensure adherence to design standards that are compatible with PPBSA technologies, ensuring consistent application across all digital journeys.
• Collaborate with digital, product, segment and technology teams to ensure that designs are implemented correctly and that the end-product meets the desired user experience standards
• Set objectives, manage performance, develop and motivate teams to enable a culture of high performance, accountability and client excellence.
• Lead the team talent development initiatives and collaborate with discipline experts to ensure the availability of talent to fit business requirements. Implement the people capability framework / ways of working to enable a culture of high performance, accountability and client excellence.
• Measure and monitor experience design performance to ensure client, shareholder and business value is achieved.
• Ensure relevant metrics are captured and analysed to refine and improve execution and solution utilisation by clients.

Qualifications

Type of Qualification: Post Graduate Degree
Field of Study: Information Studies

Experience Required
Digital & eCommerce, CHNW
Personal and Private Banking
More than 10 years
Demonstrated exposure to complex problem solving for strategy and vision setting. Workplace experience within the area of specialisation with evidence of exposure to leading teams (at least 7 years' people management experience). Variety of experience i.e. not just financial services. Financial services exposure critical.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Conveying Self-Confidence
• Developing Strategies
• Directing People
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Interacting with People
• Making Decisions
• Showing Composure
• Valuing Individuals

Technical Competencies:

• Client Journeys and Personas
• Data Analysis
• Effective Design
• Product and Services Knowledge
• Requirements Gathering and Management
• Research & Information Gathering
• Service Management Processes