Product Design Director

Job Description

We are looking for a Product Design Director who obsesses over solving real problems for real people, not just making things look beautiful. While strong visual craft matters, your true north is creating solutions that meaningfully improve user outcomes. You thrive in ambiguity, embrace complexity, and guide teams to discover, design, and deliver experiences that make a difference in people’s lives.

Your leadership is grounded in empathy for users, deep collaboration with product and engineering partners, and a drive to ensure that our work delivers measurable impact. You understand that design is not just about aesthetics, it’s about making our product work better for the people who use it.

What will you be doing?

Reporting to the CPTO, you will own the user experience of DocPlanner’s Practice Management Software product and AI efficiency tools for doctors and receptionists in all our markets.

Key Responsibilities

• User-Centric Vision: Champion a problem-first design approach, ensuring that every decision is grounded in research, data, and real-world user needs.

• Problem Framing: Help teams uncover root causes, reframe challenges, and define clear problem statements before moving to solutions.

• Design Leadership: Lead and mentor designers to think critically, experiment boldly, and validate ideas quickly.

• Outcome Focus: Drive the design process toward measurable improvements in user experience, adoption, and satisfaction.

• Cross-Functional Collaboration: Work closely with product, engineering, research, and analytics to co-create solutions that are both user-centered and technically feasible.

• Rapid Iteration: Encourage prototyping, testing, and learning over polishing — iterating toward the best solution rather than the most perfect pixel.

• Strategic Influence: Identify opportunities where design can make the biggest impact on user success and business goals.

• Communication: Clearly articulate the "why" behind design decisions, connecting them to user value and product strategy.
   

Qualifications

• Experience

  • 8+ years in Product Design background with evidence of expertise in end-to-end design, with at least 3 years in a leadership position. 

  • Experience working on tech, product-driven SaaS companies 

• Proven Impact: Track record of delivering design solutions that measurably improved user and business outcomes. A strong portfolio/presentation with case studies that showcase: Great design execution and processes, Problem-solving capabilities, and Design Leadership. Please attach your portfolio to the application.

• Systems Thinking

  • Ability to see the big picture while sweating the details that matter most to users.

  • Understanding of systems thinking and component-based design patterns.  

• Collaboration: Strong facilitation skills and experience working within cross-functional product teams.

• Tools: Skilled in modern design and prototyping tools, but equally comfortable with whiteboards, sticky notes, and low-fidelity sketches.

• Mindset: Deep empathy for users, comfort with ambiguity, and passion for learning through feedback.

• Education: Bachelor’s degree in Design, HCI, or related field (or equivalent practical experience).

Additional Information

• Share options plan after 6 months of working with us.

Keep growing with us

Free English classes.

Health comes first 

Private healthcare plan with Signal Iduna for you and subsidized for your family. 

Multisport card co-financing for you to have access to sports facilities across Poland. 

Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. 

True flexibility and work-life balance

Remote or hybrid work model with or hub in Warsaw;

Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);

20/26 days of paid time off (depending on your contract);

Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).