Associate Director, Delivery (Creative)

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

THE ROLE:

The Associate Director, Delivery is a critical contributor within the DEPT® Delivery team - responsible for managing the successful execution of high-value, multi-faceted digital campaigns and projects across creative and media delivery engagements. You’ll work cross-functionally to bring ideas to life, meet our client’s performance goals - turning strategic direction into high-quality, on-time delivery.

This role requires a strong sense of ownership and accountability, comfort with complexity and a proactive mindset, along with the ability to manage multiple stakeholders across timelines, disciplines, and workflows. You will act as a central liaison between multiple internal teams  and clients, advocating for both process efficiency and operational excellence.

You are fluent in the tools, methods, and mindsets of performance marketing & digital campaigns - and energized by building great work through strong collaboration, structured planning, and proactive problem-solving.

WHAT YOU’LL DO:

This role requires a proven track record of best-in-class delivery, and you'll be expected to manage a variety of tasks and projects, including:

• Project Leadership & Management:
• Manage large-scale digital campaigns with agency budgets typically $1M+, across global digital marketing strategy and media (social, programmatic content) planning and execution.
  Define project scope, deliverables, timelines, and resourcing plans in collaboration with cross-functional teams.
• Drive end-to-end execution, from kick-off to delivery, ensuring work is delivered on time, on brief, and within budget.
• Identify risks, resolve blockers, and escalate challenges early with solution-oriented thinking.
• Monitor and manage project financials including estimates, actuals, ETC (Estimate to Complete), and EAC (Estimate at Completion).
• Anticipate risks and blockers; proactively resolve issues or escalate as needed.
• Be a strong project management and delivery team champion and collaborator.
• Process Improvement & Team Collaboration:
• Identify opportunities to streamline project workflows and reduce operational friction, both internally and with the client.
• Collaborate with internal teams to maintain and evolve delivery processes, documentation, and ways of working.
• Support, and contribute to, the integration of new tools or practices that improve delivery efficiency and cross-discipline collaboration.
• Drive consistency in documentation, QA, and high project standards.
• Client & Stakeholder Relations:
• Serve as a key client point of contact on day-to-day delivery needs — communicating clearly, managing expectations, and following up in a timely manner.
• Prepare agendas, run project meetings, and ensure alignment across stakeholders.
• Document decisions, action items, and next steps with clarity and follow-through.
• Build strong working relationships across global creative departments and the media team to keep work flowing smoothly and transparently.
• Peer Support & Knowledge Sharing:
• Informally mentor junior project managers by sharing knowledge, best practices, and process tips.
• Contribute to internal discussions around delivery improvement, workflow evolution, and team enablement.
• Maintain a strong sense of accountability and “managing across” with peers and adjacent roles.

WHAT YOU BRING

Experience & Skills

• 5-8 years of experience in digital program management, with ownership over large engagements or multi-track global media and creative workstreams.
• Experience managing multiple projects with budgets of $1M+ from end to end.
• Deep and demonstrated understanding of performance marketing - digital marketing strategy and media planning,(social) advertising media requirements and trafficking workflow.Ability to engage and thrive in a fast-moving, complex operating environment, with shifting priorities and requirements. Be confident in decision making and solutions focused.
• Familiarity with agile, waterfall, and hybrid approaches (e.g., Scrumfall).
• Proficient in Workfront, Jira, Trello, and G Suite - and comfortable adopting new tools as needed.
• Strong financial awareness and experience managing estimates, tracking budgets, and reporting on profitability.
• Excellent time management and communication skills in cross-functional environments.

Key Traits

• Execution-Driven – You’re focused on getting the work done right, on time, and with precision.
• Process-Minded – You love structure and understand how process unlocks great creative.
• Collaborative – You’re a great communicator who builds trust across disciplines.
• Detail-Oriented – You have a keen eye for clarity, consistency, and quality.
• Proactive – You anticipate challenges and solve problems before they escalate.
• Growth-Oriented – You’re always looking to improve how you work and help others do the same.

Remote-first role with limited travel to client or team locations as needed.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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