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The Design Thinking Facilitator will be a highly skilled professional responsible for driving digital transformation and innovation through design thinking methodologies. This role involves leading end-to-end service design projects, facilitating workshops with leadership, and evangelizing design thinking within the organization. The facilitator will play a crucial role in setting strategic visions and developing roadmaps for digital transformation.
This summary was generated from the original job posting (AI-assisted, human-reviewed). For full details, visit the company's site.
We are seeking a highly skilled Design Thinking Facilitator with extensive experience in leadership interactions for driving digital transformation and innovation. As a facilitator, you will be responsible for leading and delivering end-to-end service design projects, facilitating workshops, and evangelizing design thinking methodologies within WNS.
Key Responsibilities:
• Primary and secondary research to unearth market & customer insights, journeys, personas, etc
• Support and facilitate design thinking workshops and trainings with CXO level stakeholders to set a vision and develop strategic plans and roadmaps for digital transformation
• Design, collate and collaborate to put together the content and toolkit required for client workshops – Miro boards, ideation toolkits, presentations, prototypes, etc
• Lead end-to-end strategy projects
• Participate in proposals and pitches to embed design thinking in projects and drive the utilization and revenue through DT talent in the team
• Design and lead customer research and gather insights to drive innovation and digital transformation
• Create and maintain relationships with clients and stakeholders
• Evangelise Design Thinking within the organization by designing/curating materials for internal stakeholders to learn and practice design thinking
• Master’s degree in Design, Business [MBA], or related field
• 5+ years of experience in design thinking, service design, strategy, consulting, or related field
• Excellent facilitation and communication skills
• Strong knowledge of design thinking/service design/strategic consulting methodologies
• Ability to work collaboratively in a team environment
• Strong project management skills
• Experience in leading workshops and trainings
• Excellent problem-solving and critical thinking skills
If you are passionate about driving innovation and digital transformation through design thinking methodologies and have a track record of successful leadership interactions, we encourage you to apply for this exciting opportunity.
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Important: This summary was generated from the original job posting (AI-assisted, human-reviewed). For complete details, terms, and application instructions, always visit the company's official website.
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