Solution Developer – Workflow Design Studio

Job Description

The Workflow Design Studio is ServiceNow’s cross-functional team that partners with strategic customers to imagine, prototype, and redefine the future of work. We combine human-centred design, lean innovation, and rapid prototyping to help customers see what’s possible on the ServiceNow platform.

We move fast, experiment boldly, and co-create solutions that inspire transformation.

As a Solution Developer in the Workflow Design Studio, you’ll be the technical maker who turns ideas into reality. You’ll work as part of an autonomous, cross-functional squad, collaborating closely with Designers and Architects to rapidly prototype and iterate solutions that bring our customers’ ambitions to life, turning ambiguous ideas into tangible prototypes that make the future state real.

You’ll blend creativity, curiosity, and technical excellence to push the boundaries of what’s possible with ServiceNow, often exploring AI, automation, and intelligent workflows to prove new ideas and spark meaningful change.

Key Responsibilities:

· Prototype working concepts on the ServiceNow Platform to validate ideas with customers in short timeboxed engagements.

· Collaborate with Designers and Architects to turn human insights into functional, elegant solutions.

· Experiment with new capabilities, integrations, and emerging technologies (AI, LLMs, automation) to explore what’s possible with our technology.

· Support workshops and co-creation sessions by developing demo-ready components.

· Present prototypes and explain technical concepts to both technical and non-technical audiences.

· Continuously learn, share, and contribute to evolving Studio methods, tools, and accelerators.

Qualifications

Required Skills & Experience:

· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

· Hands-on experience building on ServiceNow with strong scripting and debugging skills

· Familiarity with low-code/no-code platforms and agile development practices.

· A maker mindset, you love experimenting, learning fast, and showing ideas through working solutions.

· Comfortable working in an autonomous Squad, able to manage your own priorities while staying aligned with team goals and maintaining open communication, especially under pressure.

· Strong problem-solving skills and ability to work in fast-paced, collaborative environments.

· Ability to simplify complex challenges, make sound trade-offs, and build quickly based on feedback.

· Passion for emerging technologies and customer-centric innovation.

· Collaborative spirit and excellent communication skills.

Bonus Points if You Have…

· Experience in rapid prototyping or design-led development environments.

· Exposure to Gen AI, LLMs, or intelligent automation platforms.

· Understanding of lean innovation and human-centred design principles.

· A portfolio, GitHub repo, or demo that showcases your creative technical work.

Travel Expectation:

Occasional travel may be required (up to 25%) for customer workshops and team collaboration.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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