Supervisor - London Wembley Designer Outlet (40 hours - 12 month FTC)

Role Overview

The Rituals Expert is a key member of the in-store management team, responsible for embodying the Rituals brand experience and providing expert product knowledge. This role involves acting as a brand ambassador, mentoring team members, and driving sales within a luxury retail environment.

Key Responsibilities

• Deliver an exceptional customer experience by understanding and meeting customer needs.
• Serve as a role model and mentor to Rituals Advisors, supporting their development.
• Act as a lead sales advisor, contributing to personal and store performance goals.
• Maintain deep product expertise and share this knowledge with customers and the team.
• Collaborate with the store management team to achieve business objectives.
• Uphold the Rituals brand standards and create a welcoming store atmosphere.

Requirements Snapshot

• Prior experience as a supervisor or Team Leader in retail or hospitality.
• Strong motivation to achieve performance targets.
• Excellent customer service mentality and a team-player attitude.
• Demonstrated decision-making and problem-solving skills.
• High energy, low ego, and a professional demeanor with a passion for the brand.

Expected Impact

The Rituals Expert is expected to elevate the customer experience, drive sales performance, and foster a supportive and knowledgeable team environment, contributing significantly to the store's success.

Why Apply

• Opportunity to grow professional skills in luxury retail and cosmetics.
• Be a brand ambassador for a well-loved wellness brand.
• Play a crucial role in mentoring a team and directly impacting customer satisfaction.