Role Description

We’re looking for an experienced content designer to shape and elevate our core product—the foundations of Dropbox. You’ll craft content strategy and UX writing for features that help millions of people do their best work every day.

In this role, you’ll lead content design for high-impact initiatives like onboarding, feature adoption, and quality improvements. You’ll collaborate closely with product designers, PMs, engineers, and researchers to ensure that content drives business goals, meets user needs, and reflects our high standards. You’ll also develop and maintain consistent language across our web, mobile, and desktop platforms, making Dropbox feel seamless and easy to use. 

Responsibilities

• Own the content strategy and UX writing across core Dropbox features
• Deliver high-quality UX writing for menus, onboarding, settings, and core user flows
• Translate complex concepts into friendly, easy-to-understand experiences
• Align your work to business goals, user needs, and our style guides
• Create, maintain, and socialize content guidelines
• Craft content informed by user feedback, metrics, technical constraints, localization, and accessibility standards
• Partner closely with product designers, engineers, product managers, researchers, and other stakeholders
• Prioritize across a broad range of needs to focus on the highest impact projects
• Contribute to workshops and critiques to push your craft and elevate the quality of our work
• Collaborate with product marketers and other partners to align messaging

Requirements

• 7+ years of professional writing experience, including 5+ years focused on in-product content
• A knack for crafting end-to-end experiences and translating technical talk into people speak 
• Experience following and creating writing style guidelines
• Experience writing for mobile apps and/or across platforms
• Proven ability to prioritize across multiple projects and stakeholders
• Experience partnering with designers, researchers, product managers, and engineers
• A portfolio of content design (please include this with your application)

Preferred Qualifications

• Experience working on productivity tools 
• Passion for building team culture
• Skill in demonstrating the impact of Content Design 

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Design & Research Team creates experiences that make work feel effortless. We're problem solvers and innovators, combining research insights with thoughtful design to craft solutions that make users’ lives easier. Through iterative design and deep user research, we uncover, understand, and solve fundamental problems that impede enlightened work. We don't just make things look good—we make complex technologies feel intuitive and joyful by putting human needs at the center. If you're passionate about creating products that are equally thoughtful, powerful and delightful, join our Design & Research team. Areas of work include Research Program Management, Customer Access Programs (CAPS), User Experience Design, User Research, Visual Design, Interaction Design, Design Systems, Accessibility Design, Content Design, and Prototyping.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.